Terms and conditions

These terms apply to every booking made through this website, by email, by WhatsApp or by phone with Malta By Driver ("we", "us"). By making a booking you accept them. Please read them together with our cancellation policy and privacy policy.

1. The service

We provide private passenger transport with a driver: sightseeing tours, cruise shore excursions, airport, port and point-to-point transfers, and chauffeur services by the hour, in Malta and Gozo. Our tours are private transport sightseeing tours with a knowledgeable local driver, not separately guided tours. Our drivers are not licensed tour guides and do not accompany passengers inside museums, churches or other sites. Transfers between two places within Gozo are not offered.

2. Bookings and confirmation

• A booking is confirmed only when you receive a confirmation email with a booking reference, after successful payment or, for bookings we confirm manually, after our written confirmation.
• You must give accurate details: date, pickup time, pickup location, number of passengers, ages of children, cruise ship or flight details and a working mobile number and email address.
• Guest checkout is the default. No account is needed.

3. Prices and payment

• All prices are in euro (EUR) and per vehicle, not per person, unless stated otherwise.
• Prices include the vehicle, driver, fuel, parking, road tolls and bottled water. Entrance tickets, meals, boat trips and licensed tour guides are not included. Passenger ferry tickets are not included in tours unless stated in the tour description.
• Transfer prices are worked out from the road distance between your pickup and destination, plus any supplement that applies: a larger vehicle for bigger groups, night hours, a traffic delay surcharge or the Gozo surcharge. Every supplement is listed before you pay.
• The traffic delay surcharge is based on the traffic Google Maps predicts for your route at your pickup date and time, using historical traffic patterns. It is fixed when you book. We do not charge more if traffic on the day is heavier, and we do not refund it if traffic is lighter.
• Transfers from Malta to Gozo include a Gozo surcharge. No passenger ferry tickets are needed in that direction, as tickets are only charged on the crossing from Gozo to Malta. Transfers from Gozo to Malta include the Gozo surcharge and passenger ferry tickets for every passenger.
• Payment is by card through our secure online checkout. The price charged is the price shown at the time of booking, even if the tour price changes later.
• Extra time requested on the day is charged at the published hourly rate and paid to the driver or by a payment link.
• Discount and partner codes must be entered before payment and cannot be added to a booking afterwards. One code can be used per booking. Codes have no cash value and may have an end date, a usage limit or apply only to tours or transfers. Discounts are calculated on the price excluding ferry tickets. If a discounted booking is refunded, the refund is based on the amount actually paid.

4. Passengers, children and luggage

• The maximum number of passengers is stated for each product. Children count as passengers.
• Child seats are provided free of charge when requested at booking. Children must use a seat appropriate to their age and size in line with Maltese law.
• Luggage must be declared where relevant. We may refuse items that do not fit safely in the vehicle.

5. Itineraries and timing

• Itineraries are indicative. Stops, order and timing may change on the day because of traffic, weather, road closures, opening hours or your own wishes.
• Tour durations are counted from the pickup time. Waiting time beyond 15 minutes at pickup may be counted as part of the tour.
• For cruise excursions we plan the return to reach the port at least 60 minutes before the all-aboard time you give us. You are responsible for giving us the correct all-aboard time in local time. We are not liable for missed departures caused by incorrect information, by the passenger's own delay at stops, or by events outside our control.

6. Changes, delays and cancellation

• Changes to date, time or pickup are free where we can accommodate them. Contact us as early as possible.
• Flight and ship delays: we track flights and adjust pickup times at no charge. If a ship arrives late we shift or shorten the excursion. If a ship does not call at Malta or a flight is cancelled, the booking is refunded in full.
• Cancellations by you follow our cancellation policy. Cancellations by us, for example because of severe weather or vehicle breakdown without a replacement, are refunded in full.
• Refunds are confirmed by email with the amount and are paid back to the original card through our payment provider, usually within 5 to 10 working days depending on your bank.

7. Conduct

Smoking and vaping are not permitted in the vehicle. The driver may refuse to carry or may end the service for passengers who are abusive, intoxicated or endanger safety, without refund. Damage to the vehicle caused by a passenger is charged to the booking holder.

8. Liability

Our liability is limited to the amount paid for the booking, except where the law does not allow such a limit. We are not liable for indirect losses, missed flights or ships caused by circumstances outside our control, or for personal belongings left in the vehicle, although we will do our best to return them.

9. Licensing and insurance

Our vehicles are licensed for passenger transport in Malta and insured for all passengers as required by Maltese law. Licence details are available on request.

10. Law

These terms are governed by the laws of Malta. Any dispute is subject to the jurisdiction of the Maltese courts. Nothing in these terms affects your statutory rights as a consumer under EU law.

11. Contact

Malta By Driver, info@maltabydriver.com.mt, +356 99654140.