Privacy policy

Malta By Driver is the data controller for the personal data collected through this website. This policy explains what we collect, why, and your rights under the EU General Data Protection Regulation (GDPR) and the Maltese Data Protection Act.

What we collect

• Booking details: name, email, phone or WhatsApp number, pickup and drop-off locations, hotel, cruise ship or flight details, passenger numbers, special requests.
• Payment: processed by our payment provider (Stripe). We never see or store your full card number.
• Messages you send us through the contact form, custom tour requests, email or WhatsApp.
• Technical data: IP address, browser type and pages visited, through essential cookies and, if you accept them, analytics cookies.

Why we use it

• To operate your booking: allocate a driver and vehicle, meet you at the right place, contact you about changes. Legal basis: performance of a contract.
• To send booking confirmations and reminders. Legal basis: performance of a contract.
• To answer enquiries. Legal basis: legitimate interest.
• To keep accounting records. Legal basis: legal obligation.
• To understand how the website is used, only with your consent to analytics cookies.

Who we share it with

Your driver (name, phone number, pickup details), our payment provider, our email delivery provider, our hosting and database providers, and public authorities where the law requires it. We do not sell personal data and we do not use it for third-party marketing. If you book with a code from a hotel or other partner, that partner receives a monthly statement listing the booking reference, trip date, service and amount paid, so we can pay their commission. It does not include your name or contact details.

How long we keep it

Booking records are kept for as long as required for accounting and legal purposes, normally up to ten years. Enquiries that do not lead to a booking are deleted after twelve months.

Your rights

You can ask for a copy of your data, ask us to correct or delete it, restrict or object to processing, and ask for a portable copy. Email us at info@maltabydriver.com.mt and we will respond within one month. You also have the right to complain to the Information and Data Protection Commissioner in Malta (idpc.org.mt).

Security

Data is transmitted over encrypted connections and stored with reputable providers in the EU or under EU-approved safeguards. Access to the booking system is restricted to authorised staff.