Question 1

Where do you pick up cruise passengers?

Accepted Answer

At the exit of the Valletta Cruise Port terminal on Pinto Wharf. Your driver waits with a sign with your name on it. We send exact meeting instructions and the driver's WhatsApp number the day before.

Question 2

Will I get back to my ship on time?

Accepted Answer

Yes. We plan every cruise tour around your ship's schedule and return you to the terminal at least an hour before all-aboard. Your driver knows the traffic and the roads, and you are in a private vehicle, so there is no waiting for other passengers.

Question 3

What happens if my cruise ship changes its arrival time?

Accepted Answer

Send us a message on WhatsApp or email as soon as you know. We adjust the pickup time and, if necessary, shorten the tour so the return is still safe. There is no charge for changes caused by the ship.

Question 4

Is the vehicle private?

Accepted Answer

Always. You never share the vehicle with other customers. The price is for the vehicle and driver, not per person.

Question 5

How many passengers can you take?

Accepted Answer

Up to seven passengers with luggage in our Mercedes V-Class. For larger groups contact us and we arrange a second vehicle.

Question 6

Can children travel and are child seats available?

Accepted Answer

Yes. Child seats and boosters are free, tell us the ages of the children when booking so we bring the right ones.

Question 7

What is included in the price?

Accepted Answer

The private vehicle, your driver, fuel, parking, bottled water and pickup and return from your address. Entrance tickets, meals and boat trips are not included so you only pay for what you actually choose on the day.

Question 8

Can I customise a tour?

Accepted Answer

Of course. Every tour can be adjusted on the day. If you want something different from the start, use the tour builder to choose your own stops or send us a custom request and we reply with a quote.

Question 9

Can I pay online?

Accepted Answer

Yes, by card through our secure checkout. Your booking is confirmed as soon as the payment goes through and you receive a confirmation email with your reference.

Question 10

What happens if I need to cancel?

Accepted Answer

Free cancellation up to 48 hours before the pickup time, with a full refund. Between 48 and 24 hours we refund 50 percent. Within 24 hours the booking is non-refundable. Cancellations caused by your ship not calling at Malta or a cancelled flight are refunded in full. To cancel, reply to your confirmation email or message us with your booking reference. We confirm the cancellation and any refund by email, and refunds go back to the card you paid with, usually within 5 to 10 working days.

Question 11

What happens if my flight is delayed?

Accepted Answer

We track your flight. Your driver adjusts to the actual landing time and there is no extra charge for waiting.

Question 12

Can I bring luggage?

Accepted Answer

Yes. The vehicle takes up to seven large suitcases. Tell us if you have oversized items like golf bags or bicycles.

Question 13

Can I book a transfer without a tour?

Accepted Answer

Yes. Airport, cruise port and hotel transfers can be booked on their own. Enter your pickup and destination to see your price before you pay.

Question 14

Is the driver a guide?

Accepted Answer

No. Our tours are private sightseeing tours by car with a knowledgeable local driver, not separately guided tours. Your driver plans the route, takes you between the sights and shares local tips on the way, but is not a licensed tour guide and does not go inside sites with you. Many sites offer audio guides or guided visits you can book at the entrance.

Question 15

How is my transfer price worked out?

Accepted Answer

From the road distance between your pickup and destination, plus any supplement that applies: a larger vehicle for bigger groups, night hours, a traffic delay surcharge or the Gozo surcharge. The traffic delay surcharge uses the traffic Google Maps expects on your route at your pickup date and time. Every supplement is listed before you pay and your price is fixed when you book, so it does not change if traffic on the day is heavier or lighter.

Question 16

Do you offer transfers to and from Gozo?

Accepted Answer

Yes, between Malta and Gozo, including the car ferry crossing. Malta to Gozo is the road fare plus a 120 EUR Gozo surcharge. No passenger ferry tickets are needed in that direction, as tickets are only charged on the crossing from Gozo to Malta. Gozo to Malta is the road fare plus the 120 EUR Gozo surcharge plus passenger ferry tickets at 10 EUR per passenger. We do not offer transfers between two places within Gozo.

Questions and answers

Cruise passengers

The vehicle and your group

Tours

Transfers

Prices, payment and cancellation

Ready to plan your day in Malta?